Divy Ebook Storeमुख्यपृष्ठ

Refund Policy

Effective Date: 26 August 2026

Divy Ebook Store sells digitally delivered products. Digital files cannot be physically returned after access or downloading. However, we want to resolve genuine payment, delivery and technical problems fairly.

Eligible Refund Situations

A refund may be considered when:

  • The same order was charged more than once.
  • Payment was successfully captured but the customer did not receive access within 24 hours, and our support team is unable to provide working access.
  • The delivered file is materially corrupted, unreadable or different from the product purchased, and we are unable to provide a corrected replacement.
  • A refund is required under applicable Indian consumer law.

Non-Refundable Situations

A refund will normally not be provided when:

  • The customer changes their mind after receiving or downloading the product.
  • The customer no longer wants, needs or has time to use the product.
  • The customer expected guaranteed financial, career, health or personal results.
  • The customer did not read the product description before purchasing.
  • The customer lacks a compatible device, internet connection or PDF-reading application.
  • The customer requests a refund after copying, sharing, distributing or misusing the files.
  • Incorrect contact information supplied by the customer caused a delivery delay, but working access can still be provided.
  • The product has been successfully delivered and works as described.

How to Request Support or a Refund

Send an email to support@divyebook.store within 7 calendar days of purchase. Include:

  • Customer name
  • Purchase email address
  • Razorpay payment ID
  • Date of purchase
  • Description of the problem
  • Screenshot or screen recording, where relevant

Do not send card numbers, CVV, UPI PIN, OTP or banking passwords.

Resolution Process

We will first attempt to resolve access, download or file-related issues.

Eligible refund requests will be reviewed using the payment and delivery records available to us. Approved refunds will be sent to the original payment method.

After processing, the bank or payment provider may require additional business days to reflect the refund.

Duplicate and Unauthorised Charges

For a duplicate charge, contact us with both payment IDs.

If you believe a payment was unauthorised, contact your bank or payment provider immediately and notify us at support@divyebook.store

Statutory Rights

This policy does not limit any non-waivable rights available to customers under applicable Indian consumer law.

Contact

Divy Ebook Store
Website: https://divyebook.store
Email: support@divyebook.store